I just wanted to say thank you to all of the lovely people who left supportive and kind comments for me in the last couple of days. I cannot tell you how much they were appreciated. I have been feeling pretty awful this last couple of days - I even turned down chocolate at one point - but your messages of support helped.
Soooo... since yesterday I have been doing battle with insurance companies. It's a long tale but the upshot is many long phone calls and many awful questions (making me feel like the criminal!) and they still feel the need to call back tomorrow to go through the details again so that they can consider my claim. So nothing certain on this front yet.
Anyhoo... they also said that someone would call me about my car locks (seeing as stinking thieves have my keys). This was approximately 10am. By 4.30pm I had heard nothing so I rang them back. Apparently they hadn't even processed my paperwork but they would prioritise it and get someone to call. Do these people actually understand the severity of this situation and the impact it has? Yeah, I know they aren't paid to care...but still... Twenty minutes later I had a confused chap on the phone talking to me about house locks. " But they are being taken care of" I explained, " But the insurance company just told me to ring you" he countered. Huge sigh, it appears that the vacant girl on the phone had mistaken "car" for "house"! Of course the phone lines were closed again when I tried to ring back which is totally in line with their policy of only having a crisis during normal working hours. Sheesh...
I did get more help from the Open University though. I should have more books by the end of the week to replace the ones stolen and they have extended my deadline, thank goodness. I still had many phone calls to make today about my drivers licence, various membership cards and my roadside assistance membership but that is all done now. So just the insurance, my house and car locks to sort out. Then I can start to replace the things stolen and get a new alarm fited to my car (which I will have to foot the bill for unfortunately).
By the way...it doesn't look like I will get anything back :-( and there is going to be about £400 of expenses that I will have to foot. At least. I would really love to confront the thieves and let them know how I feel. Anyway, thank you once again for the all your lovely comments. They really were a soothing antidote to this horrid experience which has left me quite worn out... I am getting there though people!
(picture found on the interweb!)